- Warranty period: 1 years for Jorjin standard product.
- Warranty coverage: Jorjin standard products, excluding mechanical parts and cosmetic issues.
- Jorjin’s customer should return failure parts to Jorjin or Jorjin branch if purchased from branch directly for repair or exchange.
- Jorjin repair Turn around Time is in house up to 14 working days (Customer will receive an RMA No. for tracking purpose)
- It is possible to obtain an exchange unit if the products were purchased directly from Jorjin and the product is DOA (Dead-on-Arrival).
- IWC (In Warranty Case) – Jorjin’s customer takes inbound freight, Jorjin takes outbound freight. (Appendix A)
- OOW (Out of Warranty)/ NDF (No Defect Found)/ CID (Customer Induce Damage) cases – Jorjin’s customer takes inbound and outbound freight
Warranty Coverage: Product
|Jorjin’s products||12 months|
|Optical Engine Device||12 months|
|Accessories (Adapter…)||12 months|
Void Warranty Conditions
- Physical damage of the product, caused by the user.
- Improper or inadequate maintenance or modification
- Missing or broken parts or components
- Missing or broken serial number label
- Foreign objects inside the product
- Software, media, parts, or supplies not provided or supported by Jorjin
- Operation outside the product’s specifications
- The product has been found to be defective after expiry of the warranty period
- The product has been subjected to misuse, abuse or unauthorized repair, whether by accident or other cause.
- The returned defective product is tested or calibrated by Jorjin, while a No Defect Found (NDF) result is obtained.
- Not authorized product updates and reworks by the customer which caused damage.
- Product is damaged beyond repair due to nature disasters, for example, lighting strike, flood, earthquake, etc.
- Consumable items and software
- Consumable Parts: Carton, PE Bag, Cables etc.
- Cosmetics Parts: Chassis, Housing, Case, Cover and Bracket, etc.
- Serial number or Barcode or RMA related code of the products ate destroyed, altered or otherwise rendered illegible.